Refund Policy

Thank you for shopping with Supply94. Please carefully review this policy before completing your purchase.

All Sales Are Final

All purchases made through Supply94 are final. We do not accept returns or exchanges and do not provide refunds for:

• Change of mind

• Ordering the wrong product, colour, size, style, or quantity

• Personal preference

• Finding the product elsewhere at a different price

• Refused or unclaimed packages

• Delays caused by shipping carriers, customs, weather, or circumstances outside our reasonable control

• Minor differences in colour caused by lighting, photography, screen settings, or manufacturing variations

By placing an order, you confirm that you have reviewed the product description, photographs, measurements, colour, shipping information, and all other available details.

Order Changes and Cancellations

Orders cannot normally be changed or cancelled after they have been placed because processing may begin immediately.

Submitting a cancellation request does not guarantee that the order will be cancelled. If an order has already entered processing, production, fulfilment, or shipment, it cannot be cancelled or refunded.

Damaged, Defective, Incorrect, or Missing Items

This all-sales-final policy does not limit any rights or remedies that cannot legally be excluded.

Contact us within 48 hours of confirmed delivery if:

• You received an item different from the item ordered

• The item arrived materially damaged

• The item has a significant manufacturing defect

• Your package is marked delivered but you did not receive it

Email [support@supply94.com] with:

• Your full name

• Your order number

• A clear description of the issue

• Clear photographs or videos of the product

• Photographs of the packaging and shipping label

• Any other information reasonably requested to investigate the claim

You must retain the product and all original packaging while the claim is being reviewed.

Claims submitted without sufficient evidence, outside the stated reporting period, or concerning ordinary wear, misuse, accidental damage, cosmetic variations, or damage occurring after delivery may be denied, except where otherwise required by law.

Where Supply94 confirms that an item was materially damaged, defective, incorrect, or missing, Supply94 may provide an appropriate remedy, which may include a replacement, store credit, partial refund, or refund, depending on the circumstances and applicable law.

Do not return any product without receiving written authorization from Supply94. Unauthorized returns may be refused and returned to the sender.

Shipping Delays

Shipping and delivery dates are estimates and are not guaranteed. Supply94 is not responsible for delays caused by carriers, customs authorities, severe weather, incorrect customer information, service disruptions, or other events outside our reasonable control.

A shipping delay alone does not automatically qualify an order for a refund, except where a refund or cancellation is required by applicable law.

Incorrect or Incomplete Addresses

Customers are responsible for providing a complete and accurate shipping address.

Supply94 is not responsible for packages that are delayed, lost, returned, or delivered incorrectly because the customer supplied inaccurate or incomplete information.

Additional shipping fees may apply if a package must be shipped again. Original shipping charges are non-refundable except where required by law.

Lost, Stolen, and Delivered Packages

Once a package is marked delivered by the carrier, responsibility for securing the package passes to the customer, except where applicable law provides otherwise.

Supply94 is not responsible for packages lost or stolen after confirmed delivery. Customers should first check the delivery location, household members, neighbours, building management, and the shipping carrier.

We may assist with a carrier investigation, but assistance does not guarantee a replacement or refund.

Chargebacks and Payment Disputes

Please contact Supply94 before initiating a chargeback or payment dispute so we have an opportunity to investigate and resolve the concern.

Fraudulent, dishonest, or abusive payment disputes may be challenged using order records, checkout acceptance records, customer communications, tracking information, delivery confirmation, and other relevant evidence.

Nothing in this section restricts a customer from exercising legitimate rights through their payment provider or under applicable law.

Legal Rights

Nothing in this Refund Policy excludes, restricts, or replaces any consumer right, warranty, remedy, cancellation right, refund obligation, or other protection that cannot legally be excluded.

Where this policy conflicts with applicable law, applicable law will control.

Contact Us

Questions about this Refund Policy may be sent to:

Supply94
Email: [support@supply94.com]