Terms of Service

These Terms of Service govern your access to and use of the Supply94 website, products, services, and online store.

Throughout these Terms, “Supply94,” “we,” “us,” and “our” refer to Supply94. “You” and “your” refer to any visitor, customer, or person using our website or services.

By visiting our website, creating an order, or purchasing a product from us, you agree to these Terms of Service and our Refund Policy, Privacy Policy, Shipping Policy, and any other policies displayed on our website.

Do not use our website or purchase from us unless you agree to these Terms.

1. Eligibility

You must be legally capable of entering into a binding agreement in your jurisdiction to use this website or make a purchase.

If you are under the age of majority where you live, you may use the website only with the involvement and permission of a parent or legal guardian.

2. Online Store Terms

You may not use our products, website, or services for any unlawful, fraudulent, abusive, or unauthorized purpose.

You must not:

• Violate applicable laws or regulations

• Interfere with the security or operation of the website

• Transmit malware, viruses, or harmful code

• Attempt to gain unauthorized access to our systems

• Scrape, copy, reproduce, or commercially exploit website content without permission

• Use false information when placing an order

• Engage in fraudulent purchases, chargebacks, or payment disputes

We may refuse service, cancel an order, restrict access, or close an account where reasonably necessary to prevent fraud, abuse, legal violations, or harm to Supply94 or others.

3. Product Information

We make reasonable efforts to display product descriptions, colours, photographs, measurements, materials, features, availability, and pricing accurately.

However:

• Colours may appear differently depending on lighting, photography, and screen settings

• Measurements may have reasonable manufacturing tolerances

• Packaging, labels, accessories, patterns, stitching, materials, or minor details may vary between production batches

• Product images may be enlarged, edited, digitally rendered, or shown for illustrative purposes

Minor variations that do not materially affect the product’s identity or intended use are not considered defects.

Customers are responsible for reviewing the entire product page before purchasing.

4. Product Branding and Affiliations

Any third-party names, logos, designs, trademarks, or product references appearing on the website belong to their respective owners.

Unless expressly stated otherwise, Supply94 is an independent retailer and is not sponsored, endorsed, authorized by, or officially affiliated with any third-party brand.

Nothing on the website transfers ownership of any third-party intellectual property to Supply94 or to the customer.

5. Prices and Payments

Prices may be displayed in Canadian dollars, United States dollars, or another currency identified during checkout.

You are responsible for all applicable:

• Product charges

• Shipping charges

• Taxes

• Customs duties

• Import fees

• Brokerage charges

• Currency-conversion fees

• Bank or payment-provider fees

We may change prices, promotions, discounts, and product availability at any time before an order is accepted.

A product being placed in a cart does not reserve the product or guarantee its price.

You represent that the payment information provided is accurate and that you are authorized to use the selected payment method.

6. Order Acceptance

An order confirmation only confirms that we received your order request. It does not guarantee that the order has been accepted or fulfilled.

We reserve the right to reject or cancel an order before fulfilment for reasons including:

• Product unavailability

• Pricing or listing errors

• Payment failure

• Suspected fraud

• Incorrect customer information

• Shipping restrictions

• Website or inventory errors

• Unusually large or suspicious order quantities

• Legal or regulatory concerns

Where we cancel an order before fulfilment, we will provide any refund required for amounts successfully charged for the cancelled items.

7. Order Accuracy

You are responsible for confirming that all order information is correct before submitting payment, including:

• Product

• Colour

• Style

• Size

• Quantity

• Name

• Email address

• Billing address

• Shipping address

We do not guarantee that an order can be edited or cancelled after submission.

8. Shipping and Delivery

Processing and delivery times are estimates only unless we expressly guarantee a specific deadline in writing.

Shipping may be affected by:

• Carrier delays

• Customs processing

• Weather

• Holidays

• Labour disruptions

• Incorrect address information

• International restrictions

• Events outside our reasonable control

You are responsible for monitoring tracking updates and promptly collecting packages where required.

Risk relating to the package transfers as permitted by applicable law. Nothing in this section removes any non-excludable rights concerning non-delivery or improper delivery.

9. International Orders

International customers are responsible for determining whether products may legally be imported into their destination country.

The customer is responsible for customs duties, import taxes, brokerage fees, inspections, delays, seizures, or restrictions imposed by local authorities, except where otherwise required by law.

We do not guarantee that customs authorities will permit every shipment to enter every jurisdiction.

10. Returns, Exchanges, and Refunds

All sales are final, subject to applicable law.

We do not accept ordinary returns or exchanges and do not provide refunds for change of mind, incorrect selections, personal preference, or other reasons described in our Refund Policy.

Our complete Refund Policy forms part of these Terms of Service.

11. Promotions and Discount Codes

Promotions and discount codes:

• May have separate eligibility requirements

• May expire without notice unless a specific expiry date is stated

• Cannot be exchanged for cash

• Cannot normally be combined unless expressly permitted

• May be cancelled where obtained or used fraudulently

• May not apply retroactively to previous orders

We may correct or cancel a promotion affected by a technical, pricing, or publishing error.

12. Website Availability

We do not guarantee that the website will always be available, uninterrupted, secure, or error-free.

We may update, suspend, remove, or discontinue any part of the website or service at any time.

We are not liable for temporary interruptions, maintenance, technical failures, third-party platform failures, or circumstances outside our reasonable control, subject to applicable law.

13. Third-Party Services and Links

Our website may rely on or link to third-party services, including payment processors, ecommerce platforms, shipping carriers, analytics providers, and social-media platforms.

We do not control and are not responsible for the independent practices, content, availability, security, or policies of third parties.

Your use of a third-party service may be governed by separate terms and policies.

14. Intellectual Property

Unless otherwise stated, the Supply94 name, website layout, original photographs, written content, graphics, product presentation, and other original materials created by Supply94 are owned by or licensed to Supply94.

You may not reproduce, modify, distribute, sell, republish, scrape, or commercially exploit our original content without prior written permission.

Third-party trademarks and intellectual property remain the property of their respective owners.

15. Reviews and User Content

When you submit a review, photograph, comment, testimonial, suggestion, or other content to Supply94, you confirm that:

• You own the content or have permission to submit it

• The content is accurate and lawful

• The content does not violate another person’s rights

• The content is not defamatory, threatening, deceptive, obscene, or malicious

You grant Supply94 a worldwide, non-exclusive, royalty-free licence to use, reproduce, display, adapt, and share that content for operating and promoting the business, subject to applicable law.

We may remove user content that violates these Terms.

16. Prohibited Conduct

You must not:

• Commit or attempt fraud

• Use stolen payment information

• Submit knowingly false claims

• Abuse refunds, replacements, promotions, or payment disputes

• Impersonate another person

• Harass staff, customers, or service providers

• Interfere with website security

• Copy or scrape the website for commercial purposes

• Purchase products for an unlawful purpose

• Violate intellectual-property rights

17. Disclaimer of Warranties

To the fullest extent permitted by law, the website and services are provided on an “as available” basis.

We do not make warranties or representations beyond those expressly stated on the website.

Nothing in these Terms excludes any warranty, condition, representation, consumer guarantee, or legal right that cannot lawfully be excluded.

18. Limitation of Liability

To the fullest extent permitted by law, Supply94 will not be liable for indirect, incidental, special, punitive, or consequential losses arising from use of the website, products, shipping services, or third-party services.

Where liability cannot legally be excluded, Supply94’s liability will be limited only to the extent permitted by applicable law.

Nothing in these Terms limits liability where doing so would be prohibited by law.

19. Indemnification

To the fullest extent permitted by law, you agree to indemnify and hold Supply94 harmless from claims, losses, damages, liabilities, and reasonable expenses arising from:

• Your unlawful use of the website or products

• Your violation of these Terms

• Your infringement of another person’s rights

• Fraudulent or abusive conduct connected with your account or order

This section does not apply where prohibited by law.

20. Privacy

Your submission of personal information through the website is governed by our Privacy Policy.

You are responsible for reviewing the Privacy Policy before submitting personal information.

21. Errors and Omissions

Website content may occasionally contain typographical mistakes, inaccuracies, pricing errors, product-description errors, or omissions.

We may correct errors and update information at any time. We may cancel an affected order before fulfilment and refund any amount paid for the cancelled item.

22. Changes to These Terms

We may update these Terms from time to time by posting a revised version on the website.

The revised Terms will apply from the effective date shown at the top. Changes will not retroactively remove rights that have already arisen unless permitted by law.

Your continued use of the website after updated Terms take effect constitutes acceptance of the revised Terms.

23. Severability

If any provision of these Terms is found invalid or unenforceable, that provision will be enforced to the greatest extent permitted, and the remaining provisions will continue in effect.

24. No Waiver

A failure by Supply94 to enforce a provision of these Terms does not waive the right to enforce that provision later.

25. Entire Agreement

These Terms, together with the policies incorporated into them, form the entire agreement between you and Supply94 concerning your use of the website and purchase of products.

26. Governing Law

These Terms are governed by the laws of the Province of Ontario and the applicable federal laws of Canada, without limiting any mandatory consumer protection that applies based on the customer’s location.

27. Contact Information

Questions about these Terms may be sent to:

Supply94
Email: [support@supply94.com]